Books are a great, affordable resource to contribute employee development outside of the classroom. Click on a cover for the book description and to order a copy.

Incorporating books into a training program? Discounts available for quantities of 10 or more. Click the book cover for more info and bulk discount option.

Sally was just informed the bank she has worked at for a number of years is instituting a new sales culture. Like many of her colleagues, Sally is worried about the change. She took pride in providing high quality service to her customers. She always considered sales to be about pushing products and forcing customers to buy something they really don't want or need. That's when Sally met Dave, a sales coach, who helped her discover how sales and service are actually one and the same. By learning Dave's 10 rules for sales, Sally discovered an interesting fact about herself - she has been selling for years. Whether you work in a bank or boutique, sales is part of most every person's job.

The Sales Coach can help you reach your sales goals through needs-based selling, and feel good about doing so! Accompany The Sales Coach on the journey to learn how to: Determine the drivers behind your customers' purchasing decisions. Uncover your customers' hidden needs. Reduce customer rejection. Discover what your customer cares about most. Achieve your sales goals without sacrificing your values.

An innovative approach to employee development...

Your company is challenged all the time to be the best. To be successful, your employees need to consistently meet - and frequently exceed - the expectations of customers, business partners, and everyone in between. And the best way to get the best from your employees is to treat them like dogs! In Sit Stay Succeed! Michael Patterson places into your hands his system for coaching, motivating, and developing your employees so they will exceed expectations. It's a system straight from the dog's mouth; no bones about it! If you are the 'top dog', you'll be able to effectively turn any bones of contention into bones of retention as you strengthen employee morale, and devotion. If you are a pack leader, you'll be able to foster employee development and gain the maximum potential from each and every employee. Even if you are merely the pup of the group, what you'll learn will help you leap over obstacles and advance your way to the top!

Recent high school and college graduates entering the business world fall into the trap of believing promotions are handed out like meats and cheeses at the deli counter; stand in line, place an order, and presto - get exactly what you want. Unfortunately, many younger employees don't fully realize what they truly need to do in order to succeed in today's workforce.

Promotions Are Not Served At The Deli Counter offers ways for readers to put themselves in better positions to achieve their goals at work. You'll see the common mistakes employees make, examine the pitfalls in which they tend to get trapped into, and find the proverbial ladder needed to climb out.